Pro On-The-Go Is Finding New Relevance Through Covid-19
Rogers Expands Pro On-the-Go Bringing Their Store Right To Your Door
TORONTO -- Amid COVID-19, Rogers continues to enhance processes with an inventive new service to keep Canadians connected and ensure safety of customers and teams...Timely? Yes! But their new service was a pre-pandemic initiative.
Rogers announced today that it is accelerating the expansion of Rogers Pro On-the-Go, its personalized, mobile-retail experience.
Convenient ... And No Additional Fees
The Pro On-The-Go service is available only at Rogers and is is now available to more customers in Southwestern Ontario including: Hamilton, Kitchener, Waterloo, Guelph, Brantford and Cambridge. With Rogers Pro On-the-Go, customers get a new phone in hours and expert support to set it up, at no extra cost.
Temporary Contactless Delivery
To keep customers and team members safe, Rogers and its partner Enjoy, temporarily moved to a fully contactless delivery and set-up model in March. The contactless Pro On-the-Go™ service includes personalized one-to-one support and phone delivery within hours. Customers choose the time and date that is most convenient for them and a Rogers Pro will deliver the device and help guide them at a safe social distance over the phone or through video call, to set up their new device, transfer applications, sync contacts, all based on the customer’s preferences. The experts will offer customers as much or as little help as they need to get their new device up and running, including tips and tricks to get the most out of their smartphone, like how to make a video call with a loved one across the country – all from the safety and comfort of the customer’s home.
Safe, Convenient, Personalized
“In these uncertain times, Canadians rely on their smartphones to stay connected to the outside world and the people that matter most,” said Brent Johnston, President, Wireless, Rogers Communications. “It is more important than ever that we bring our customers the wireless devices and services they need in a way that’s safe, convenient and personalized for them.”
Further Expansion Planned
Following today’s expansion, approximately 10 million Canadians now have access to the service. Pro On-the-Go is also available to Rogers customers in Greater Vancouver and the Greater Toronto Area, and will expand to more Canadian markets this year.
This Canadian-first initiative is powered by Enjoy, the mobile retail store that helps customers save time and get the most out of every device they own. Enjoy has successfully collaborated with top technology and telecommunications companies like AT&T in the United States, BT and EE in the United Kingdom, and is working exclusively with Rogers in Canada.
“We are so excited to expand our partnership with Rogers to more Canadians, and to now bring this proven formula to customers in Southwestern Ontario,” says Ron Johnson, CEO of Enjoy. “We provide a top-notch personalized experience right to the customer’s doorstep. Our Experts deliver the best experiences and are impeccably trained, kind people.”
The expansion of its adapted Pro On-the-Go service is the latest Rogers initiative to provide safe, contactless customer support and delivery options.
Self Install & Remote Video Support
Rogers has also moved to a contactless self-installation and technical support model to keep Canadians connected to the people, services and information that matter to them during the pandemic. New Ignite™ Internet, TV and Home Phone customers, as well as customers who are moving homes, can take advantage of enhanced self-install and remote video support. Rogers technicians will drop off the necessary equipment outside the customer’s front door at no additional cost. Step-by-step guides are included along with instructions on how to download the MyRogers and Ignite WiFi Hub apps to complete set-up. Rogers support is available 24/7 through e-chat or a new video chat option to allow customers and technicians to work through the self-install process or technical difficulties together.
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